Questions people ask
Short answers about booking, payment, prices, cancellation and travelling with family. If yours is not here, message us on WhatsApp.
Booking and payment
How do I book a tour or an activity?
Pick the date and the number of people on its page, then your name and WhatsApp number. The request reaches us with a number; we confirm availability on WhatsApp and send a payment link.
Do I pay on the site?
No. Nothing is paid on the site. Once availability is confirmed we send you a secure payment link.
How do I ask for a full trip?
From «Get a quote»: choose the cities, dates and travellers, and we send a day-by-day program with hotels, tours and the price, with a PDF, and adjust it with you.
How do I follow my request?
Every request has a number and a tracking link shown after sending, with its status and any question from us. You can also follow up on WhatsApp with the number.
Prices
What does «from» mean?
The lowest price available now for this tour or activity. You see the total for your date and group before sending, and we confirm it when we confirm the booking.
Is a tour priced per person or per car?
A private tour is priced for the whole car, whatever your number within its seats; we suggest a bigger car for a bigger group. Shared tours and activities are per person.
What is not included?
Each tour and activity lists it under «Not included», such as entry tickets and meals.
Cancellation and weather
What is the cancellation policy?
Each tour and activity shows its own policy on its page; most are free to cancel up to 24 hours before. For full trips the terms are in the offer we send.
What if the weather cancels an activity?
Weather-dependent activities such as balloons and paragliding are moved to another day of your stay, or refunded.
Travelling with family
Is the private car for our family only?
Yes. A private tour is for you alone with the driver, from the hotel door, at your pace.
Can we change the stops?
Yes, tell us what you like when booking and we arrange it within the tour hours.
Do you provide a child seat?
Write it in the notes when booking and we arrange it subject to availability.
About us
Where is your office?
In Istanbul: First Avenue Istanbul AVM, Gürpınar Road No: 1658, Beylikdüzü, Istanbul, Türkiye.
Which language do you speak?
Our team speaks Arabic, and we mostly talk on WhatsApp.